While we have always had a very strong residency, our inpatient experience has always been exceptional and our outpatient experience has always been the “left overs”. Over the last few years, we have made great strides, moving our Family Medicine Center onto our hospital campus, instead of a half ho

Franciscan Health Family Medicine Residency Program applied for the collaborative to gain insight into overcoming some of the challenges we experience particularly in our outpatient clinic.  However, we nearly failed miserably at our first task to simply bring a “token” that represented our program.

Everyone agrees, things could definitely be better … Jessie Pettit, program director

In the spring of 2015, our residency program prioritized working with our clinic leadership to improve our resident and faculty ambulatory experience. The year prior, our office developed a comprehensive, multidisc